What thoughts and tips are out there for owners, employers, employees on how to start difficult conversations with other party's. It could be relating to a conflict that has arisen with a rural professional, conflict with another staff member, contract disputes or many other tough situations that arise. What is the best way to start these conversations - email, text, in person, phoning? Do you discuss the area of issue straight away or do you organise a meeting after a cooling period? Is it best to just let be and move on?